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Spa Industry News

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Telephone number of Michael Quinn +44 (0)777 5712489
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Welcome to the HydrothermSpa News Page

Welcome! This is the HydrothermSpa News Page where our advisors
will be writing down their thoughts on a regular basis. You can also
submit your own content here and it will appear automatically in the
blog after editors approval.
Mystery Shopper PDF Print

Hydrothermspa have been retained by a hotel group to undertake mystery shopper/guest appraisals. The company has been asked to gauge the quality and standard of service offered businessman-and-question-marksmby the establishments. In addition to a full report on each site, a detailed technical review will be carried out. Areas covered will be the guest experience from first contact, to arriving at the spa reception to the treatments on offer. The report includes reviewing the current spa design and layout of the spa, the treatment room decor and the current state of the thermal experiences. The aim of the review is to improve customer satisfaction, enhance the offer from the client and increase overall revenue. A particular area to be reviewed is the retail offer and how it is presented to the guest. Contact us and we will discuss a tailor made itinerary for you and your establishment. After the mystery shopper exercise has been completed a full confidential report is sent to you with recommendations.


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Hydrothermspa Ltd, Royal Oak House, High Street, Watlington, OX495QB, UK
London Office +44(0)1491 613050  Paris Office +33(0)607490872

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