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Spa Industry News

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Welcome to the HydrothermSpa News Page

Welcome! This is the HydrothermSpa News Page where our advisors
will be writing down their thoughts on a regular basis. You can also
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Education and training for Spa Managers PDF Print

There are basically three types of training required for the modern spa with a thermal/wet treatment area and treatment rooms. Spa Management Training, Therapist Training, Technical training. In theory the Spa Manager should have a knowledge of all these areas, including elements of spa design. The Spa Manager needs to be trained in a variety of management skills and these should include:

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Team motivation, organisational skills and financial management, especially understanding the Profit and Loss of the business and of course, Operating Budgets. Recruitment and in house staff training methods and evaluating staff by monitoring their performance.Skills in customer service are paramount as is conflict management when things get difficult. A spa manager will have to be educated in Marketing Management to be able to promote and sell the benefits and services of the spa. Those skills will include the promotional /marketing budget and liaising with those respective companies who help advertise and promote the establishment. Computer skills are a must for the Spa Manager including the reservation software and how "point of sale" software integrates into the system. Many of the software packages are very flexible and should generate the information that the Spa Manager requires. In terms of the operation of the spa treatment rooms the Spa Manager has to fully understand the level and quality of treatments required by the spa and by the guests. The manager has to help and adjust the Spa Treatment Menu and review what treatments are working and ultimately bringing in revenue. The Spa Manager has to understand retail and the combination of spa packages. The Manager has to understand how the staff promotes products for home use and above all the Spa Manager at times will have to be assertive but fair and communicate effectively with guests when things don't go according to plan.

 

 

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Hydrothermspa Ltd, Royal Oak House, High Street, Watlington, OX495QB, UK
London Office +44(0)1491 613050  Paris Office +33(0)607490872

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